Frequently Asked Questions

The person listed as the facility owner in the facility registry. You verify with the National ID, Alien ID or passport number recorded against the facility. See the getting started guide for the seven steps.

The registry does not list you as the owner of any facility. Ask the regulator to update the facility owner details. If the record was updated recently, wait about 10 minutes and try again.

The code goes to the phone number or email held by the registry, not the one you type in. It expires after a few minutes. You can request a new code from the same screen once the countdown ends.

You will not create a second account. Sign in with your existing email and password, and the facility you picked is linked to that account.

At least 8 characters, with an uppercase letter, a lowercase letter, a number and a symbol such as ! @ # or $. You set it yourself, and it is never sent by email.

Check your spam or junk folder first. The Check Your Email screen lets you send a new link to the address you registered.

Use Forgot password on the sign-in page to get a reset link at the email on your account.

Yes. Each facility you own is onboarded once. After signing in, open My Facility and choose Onboard another facility, then switch between facilities from the sidebar.

Facility details come from the official facility registry and are shown as recorded. Ask the regulator to correct them; Facility360 shows the update once the registry changes.

No. Both sections have Skip for now, and you can add them later from My Facility.

Open Professionals and choose New affiliation. Find the professional by National ID, Alien ID or registration number; registration numbers are checked against the Health Worker Registry first.

Yes. Choose Non-clinical staff on the New affiliation page, confirm their identity and add their role details. They get an invite code by email and accept in the app.

Professionals confirm affiliations in the Practice360 app. From Professionals you can resend their invite, to a corrected email address if needed.

Ownership is checked against the facility registry before an account is created, every sign-in uses a secure session that expires, and each administrator only sees their own facilities.

Only to verify your identity and run your facility workspace. The privacy notice explains what is kept and why.